Avior Living and Castlery both sell direct-to-consumer furniture in Singapore, but they differ most on delivery speed and how returns are handled. Avior delivers in-stock items in 5-10 business days with free assembly and disposal included. Castlery's own site states 2-4 weeks for in-stock items, with a 30-day return window subject to a 20% restocking fee. Below is a line-by-line breakdown using each company's own published policies.
Delivery time
Castlery publishes a 2-4 week delivery window for in-stock furniture on its own Singapore site, and customer reviews on Trustpilot describe both smooth on-time deliveries and, less often, delays beyond that window. Avior's standard delivery window for in-stock items is 5-10 business days, with a confirmation WhatsApp message sent immediately after checkout and a delivery-window update closer to the date.
“A 5-10 business day window is the difference between furnishing around your move-in date and furnishing around the delivery's schedule.”
Pricing model
Avior sources directly from the same factories that supply established Singapore brands and removes the distributor-and-showroom layer, which is reflected in pricing roughly 40% below typical retail. Castlery operates its own DTC model as well, with pricing positioned as a mid-range alternative to traditional showroom retailers. Both brands compete on cutting out a traditional showroom markup. The difference shows up more in delivery speed and service inclusions than in the pricing model itself.
Returns and warranty
| Avior Living | Castlery (SG) | |
|---|---|---|
| Delivery (in-stock) | 5-10 business days | 2-4 weeks |
| Delivery, assembly, disposal | All included free | Delivery fees vary by order; assembly availability varies by product |
| Return window | On the spot, before our delivery team leaves; final after that | 30 days, 20% restocking fee deducted from refund |
| Warranty | 2 years on manufacturing defects, hardware, and surface issues | Varies by product category, per Castlery's published warranty page |
| Support channel | WhatsApp, response within 1 business day | Email (help.sg@castlery.com) |
Which one fits your timeline
If you're furnishing against a hard move-in date, such as a BTO handover or a lease start, a 5-10 business day delivery window is the more predictable option versus a 2-4 week window that some customers report stretching further. If a longer, fee-bearing return window matters more to you than delivery speed, Castlery's 30-day policy gives you that flexibility, at the cost of a 20% restocking fee on anything sent back.
Frequently asked questions
Sources